Privacy & Compliance Policy

Effective Date: 3/16/2020
Last Updated: 3/12/2025

Welcome to The Wilber Voice Studio! Your privacy and security are important to us. This Privacy & Compliance Policy explains how we collect, use, and protect your personal information when you visit our website, sign up for lessons, or engage with our services.

1. Information We Collect

We collect the following types of information:

A. Information You Provide Directly

  • Name, email address, and phone number when signing up for lessons

  • Payment information when booking services (processed through a third-party provider)

  • Any additional details you share when contacting us

B. Automatically Collected Data

  • IP address, browser type, and website activity for analytics and site improvements

  • Cookies and similar tracking technologies (you can manage your cookie preferences in your browser settings)

C. Student Lesson Data

  • Notes and lesson progress may be recorded for instructional purposes

  • Optional video/audio recordings (with student consent) for feedback

2. How We Use Your Information

We use your data to:

  • Provide and personalize voice lessons

  • Process payments securely

  • Respond to inquiries and provide customer support

  • Improve website functionality and user experience

  • Send lesson reminders, updates, or promotional materials (you can opt out anytime)

3. How We Share Your Information

We do not sell or rent your personal information. However, we may share data with:

  • Payment Processors: Secure third-party payment platforms (e.g., PayPal, Stripe)

  • Legal Compliance: If required by law, court orders, or government regulations

  • Service Providers: Platforms used for scheduling, email communications, and analytics (e.g., Calendly, Google Analytics)

4. Data Security & Retention

We implement industry-standard security measures to protect your data. However, no method of online transmission is 100% secure.

  • Your information is retained only as long as necessary for service delivery and legal compliance.

  • You may request account deletion or data removal by contacting us at [your email].

5. Your Rights & Choices

Depending on your location, you may have the right to:

  • Access, correct, or delete your personal data

  • Restrict or object to data processing

  • Request a copy of your stored data

  • Withdraw consent for marketing emails (unsubscribe at any time)

For data-related requests, email us at ameliawilbersoprano@gmail.com.

6. Compliance with Laws

We strive to comply with applicable data protection laws, including:

  • General Data Protection Regulation (GDPR) – for users in the EU

  • California Consumer Privacy Act (CCPA) – for California residents

  • Children’s Online Privacy Protection Act (COPPA) – We do not knowingly collect data from individuals under 13 without parental consent

7. Third-Party Links & External Services

Our website may contain links to external sites. We are not responsible for their privacy policies or practices.

8. Updates to This Policy

We may update this policy periodically. Any significant changes will be communicated via email or website notice.

9. Contact Us

If you have questions about this policy or how your data is handled, reach out to: Amelia Wilber at ameliawilbersoprano@gmail.com.